Returns and Refunds policy

Return of goods for any reason will not be accepted without a completed Goods Return Form. This can be obtained by contacting our customer services. Click here to fill in our contact form.

Faulty / Damaged Goods – To be reported within 7 days

Once the returns form has been reviewed, our customer service department will contact you to arrange collection of the item(s).

Upon receipt of the faulty item(s), an inspection will be carried out to confirm that the fault highlighted on your returns form is correct.

Once the item is deemed faulty, a replacement or refund of the item(s) (Inc. delivery cost) will be arranged.

Changed your mind / goods ordered in error – to be reported within 7 days

Under no conditions can goods be returned where they have been a special order
(ie. Whirlpool baths, Bespoke Shower Enclosures etc.....)

If you change your mind about the products or order goods in error you can return it to us subject to a 15% re-stocking fee. However this does not apply where goods ordered are “Special Order”.

It is your responsibility to ensure that returned items reach us in good condition. We do NOT accept liability for the transit of returned goods and therefore suggest that you take out carrier insurance. If the goods do not arrive back at our warehouse in a re-saleable condition Bathroomsinabox.com reserve the right to refuse a refund.

The goods should be well packed in their original packaging, using clear tape.

Please Note

DO NOT WRITE ON THE PRODUCT PACKAGING. IT IS THEN DEEMED UNFIT FOR RESALE AND YOU WILL NOT BE REFUNDED

Any goods received without prior notification or a completed returns form will be refused and will not be subject to a refund.

Goods should be returned to the following address.

666 Abbeydale Road
Sheffield
S7 2BB

Providing the goods are received in a perfect condition, a refund will be issued after deducting a re-stocking fee.